Hiscall, Inc.
One team for every system that keeps your business running.
Hiscall designs, installs and supports phone systems, security, network cabling, IT infrastructure and audio/visual for Tennessee businesses, all from one company, since 1995. One number to call, and a technician who has actually been inside your building.
Where to start
Unified CommunicationsPhone systems, SIP & dial tone
Security SolutionsCameras & access control
Network CablingCopper & fiber cabling
IT Services & Data NetworkingSwitching, Wi-Fi & IT
Audio VisualConference rooms & signage
Every technician who enters your building is a badged Hiscall employee. We do not subcontract installation or support.
1995Year founded
2Tennessee service centers
18Industries served
25+Technology partners
24/7Certified staff on call
Experience30 years, since 1995
CertificationBICSI, CCTV Lic. #1405
SystemsPhones to security, one design
Support24/7/365, Tennessee based
Certified on the platforms your business already trusts
Every business runs on more systems than it thinks about day to day: phones, network, security cameras, cabling, conference rooms. Most companies buy each one from a different vendor and spend years getting them to talk to each other, or just live with the gaps. Hiscall designs the whole stack as one system, and the same certified technicians who installed it are the ones who answer when you call.
Why one team
What actually changes when one team owns the whole system
A business that buys phones, security and cabling from three vendors owns the gaps between them too. Here is what that costs in practice.
| Where it counts | Hiscall | Separate vendors per system |
|---|---|---|
| Installation | One team, one schedule | Coordinated by you, across contractors |
| Support calls | A Hiscall employee who knows your building | Whichever vendor you guess is responsible |
| System integration | Designed together from the start | Bolted together after the fact, if at all |
| Contracts and billing | One agreement, one invoice | A stack of separate contracts and renewal dates |
| Everything else | Cabling, cameras, AV, IT, all included | Another vendor, another contract |
Not outsourced, not off the shelf
A few things that stay true no matter which system you call us about.
- No outsourced call center. Every call is answered by a Hiscall employee, never a subcontractor or an overseas queue.
- Badged, direct-hire technicians. The person who installs your system is often the same person who answers when it needs service later.
- One contract, one invoice. Every system you buy from Hiscall lives on a single relationship, not a stack of separate vendor agreements.
- Unlimited moves, adds and changes. Cloud phone and managed systems come with ongoing changes included, not billed per ticket.
What we install
One team, five systems
Most customers start with one system and find out later we handle the rest. Every system below is designed, installed and supported by the same company.
Telecommunications
Cloud and premise-based phone systems, SIP trunks and dial tone, with handsets and installation included on qualifying agreements.
Learn more about telecommunicationsSecurity solutions
Cameras, access control and video surveillance, installed and supported under Tennessee CCTV license #1405.
Learn more about security solutionsNetwork cabling
Copper and fiber optic infrastructure, overhead paging, nurse call and clock systems, installed by BICSI-certified technicians.
Learn more about network cablingIT services & data networking
Switching, firewalls, Wi-Fi and managed IT, sized for the traffic your phones and cameras actually generate.
Learn more about IT services & data networkingAudio visual
Conference rooms, digital signage, video walls and sound masking, set up by the same team that ran your cabling.
Learn more about audio visualLocal technicians, statewide coverage
Two Tennessee offices mean a certified Hiscall employee on site rather than a subcontractor you have never met. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so distance costs you far less time than it used to.
- Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
- Knoxville. Branch office at 4620 Old Broadway, Knoxville, TN 37918, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
- You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
How a project runs
Five steps, and you know who to call at each one
Step 01
Survey
We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.
Step 02
Design
You get a documented scope and clear pricing before any work starts, including anything we found that you did not know about.
Step 03
Install
Our own badged technicians do the work, usually scheduled around your business hours instead of the other way around.
Step 04
Train
On-site sessions for your staff and administrators, repeated as often as your team needs it.
Step 05
Support
You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes on contract.
Thirty years of Tennessee businesses trusting one team for phones, security, cabling, IT and audio visual, instead of coordinating a different vendor for each.Hiscall, Inc., Dickson & Knoxville, TN
Industries
We already know what your building needs
Nurse call in a hospital, drive-through audio at a dealership, recorded lines at a bank. Pick your industry and see the specific systems we deploy in it.
Questions we hear
Frequently asked questions
Do you subcontract any of the installation work?
No. Every technician who works in your building is a badged Hiscall employee, not a subcontractor. That is true for phone systems, cabling, cameras, IT and audio visual alike.
Is the site survey really free?
Yes. We walk the building, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.
What happens after hours if something breaks?
A Hiscall employee answers. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response on contract customers, and support is never outsourced to a call center.
Can you take over support for a system another company installed?
Often, yes. Tell us what you have and we will give you a straight answer about whether we can service it as-is or whether a change makes more sense, before you commit to anything.
Do you work with businesses outside Middle Tennessee?
Yes. Our Dickson headquarters covers Middle Tennessee and the Nashville region, and our Knoxville branch has served East Tennessee since 2001. Cloud-managed systems also let us handle a large share of monitoring, configuration and troubleshooting remotely.
Can I use Hiscall for just one system, like phones, without buying everything else?
Yes. Most customers start with a single system, usually phones or cameras, and add others later once they see how the support relationship actually works.
Start with a free on-site survey.
A Hiscall technician walks your building, documents what you have, and gives you a straight answer about what to replace and what to keep. No charge for the survey.