Additional Telecommunication Services

As customer expectations for immediate and consistent experiences grow, voice communication alone is no longer sufficient. Companies are turning to omnichannel technology that streamlines customer engagement across multiple platforms. Contact Hiscall to explore powerful add-on solutions like third-party integrations, speech analytics, workforce management, and more to enhance your customer service.

As traditional POTS lines become less available and more costly, businesses are shifting to IP-based networks for fax communication. However, fax-over-IP solutions often face reliability issues, especially with large documents. Fax remains the preferred method for securely transmitting sensitive information, such as PHI and legal documents, and Hiscall partners with manufacturers to provide reliable, Internet-based solutions for managing business-critical fax communications.

You can easily access and find the relevant calls vital to you. Reliably record your calls and agent screens, and store them for as long as you want, either on-premise or in the secure cloud.

You have flexibility with recording, whether you are looking for 100% complete recording for compliance, selective recording only for quality monitoring purposes, or you have an on-demand requirement for applications, such as a threat or legal need.

Session Border Controllers (SBCs) secure and manage SIP (Session Internet Protocol) communications by controlling and directing data between multiple parties and devices within an IP network. They handle signaling and media functions to ensure seamless communication. Integrating an SBC into a Unified Communications plan enhances security, helping to prevent vulnerabilities that could lead to costly risks and inefficiencies.

Unified Communications (UC) integrates multiple communication technologies into a single platform, enabling seamless collaboration and mobility for businesses of any size. Hiscall offers tailored UC and UCaaS solutions that enhance communication, support remote work, and provide a cost-effective, efficient system for the modern workplace.

Interactive Voice Response (IVR) systems allow callers to interact with an automated system using voice or touch-tone keypad selections. IVR gathers caller information to intelligently route calls and provide pre-recorded or dynamic responses. This technology enables faster call resolution and eliminates unnecessary transfers, improving the overall customer experience.

Voicemail to email is a phone system feature that forwards voicemail messages as audio files straight to your email inbox! It allows you to access voicemail recordings from any mobile device or computer via email — with no need to call your voicemail.

Some business phone systems even pair your email notifications with voicemail transcriptions if you want to read your voicemails. Voicemail to email is all about making your voicemails more accessible, so one missed call won’t stop your workflow.

Need a specific headset or accessory for your phone? 

The FCC estimates that improving emergency response times by just one minute could save 10,000 lives each year, but pinpointing 911 locations has become more challenging with the rise of mobile and VoIP devices. Misrouted 911 calls due to incorrect addresses can waste valuable time, and upgrading legacy systems can break critical connections to 911 services. However, 911 doesn’t have to be complicated or costly. Hiscall helps businesses navigate these challenges by supporting cloud migration, nomadic users, and integrating software, apps, and IoT devices, all while meeting complex regulations.

The HERO program (Hiscall Emergency Response Operations) is Hiscall’s solution for keeping businesses operational during crises. It mobilizes Hiscall’s full service infrastructure, providing customers with rapid response, expertise, and ongoing support in emergencies.

HERO is always ready to deploy with GPS-tracked vehicles, a national distribution center, a dedicated service hotline, and even company-owned aircraft to quickly deliver technicians and equipment. With BICSI-certified technicians and comprehensive disaster recovery services, Hiscall’s HERO program ensures your business remains up and running, no matter what.

Even the best communication systems can fall short without proper employee training. Hiscall’s end-user training ensures your team understands all system features and functionalities, increasing efficiency and preventing mishandled calls.

We offer training during system implementation and ongoing sessions for new employees to keep everyone up to speed. Administrative training is also available to help manage users, auto-attendants, and system privileges based on your specific needs.