The Next Generation of Voicemail

When voicemail was first introduced in the early ‘80s, it was embraced as an essential, productivity-enhancing business tool.  Today, voicemail can be interpreted as a redundant, cumbersome time-waster. Voicemail frustration is high for both callers and called parties. Everyone can agree that voicemail is a workflow that definitely needs to be improved.

Typically, we get two types of phone calls:  an urgent call (requiring immediate attention) or a soliciting call (sales call, robo call, IRS phone scam).

Did you know…?

  • 80% of calls go to voicemail
  • 50% of callers hang up on voicemail
  • Callers expect a callback in one hour
  • 30% of voicemails linger unheard for 3 days
  • 90% of text messages are read within 90 seconds

The problem isn’t leaving voice messages, it is retrieving voice messages. The solution is having your voice messages come directly to you!

By using speech-to- text products (such as Smart Assist by Mutare©) , you can convert your voice messages to text by delivering messages to email, SMS, IM and mobile apps enabling faster response to important calls. Users are spared the inconvenience associated with dialing in, remembering PINs and listening to long queues of messages. Instantly have your missed caller information delivered, through your preferred methods, for quick and seamless handling. Maintain your voicemail box by saving time and cutting through the clutter!

Hiscall, along with our technology partners, offers best-in class solutions for your telephony needs. From security systems to telephone technology, Hiscall delivers solutions and services, day and night. Let us be your one-stop-shop for voice, data, cabling, audio visual and security needs. Anytime you can make your life more efficient, we are all for it!

Give us a call at (866) 740-7771.

Sources:

Adapted from Mutare Webinar

http://www.mutare.com/data/doc/eliminate_voicemail_whitepaper.pdf