Bring on the Holiday Rush: Prep Tips for Your Contact Center

Bring on the Holiday Rush: Prep Tips for Your Contact Center

In just two weeks, the holiday shopping season will be in full swing. No other season impacts so many contact centers across so many markets quite like it. To accommodate the volume of sales, returns, and customer service requests, most businesses will hire seasonal...
What is Call Back Messaging?

What is Call Back Messaging?

 “Your business is very important to us…. please hold for the next available representative…….” Sound familiar? Hearing a message like that can be very frustrating, especially in today’s time when everyone is in a hurry. Imagine instead of the usual...