Utilities

There is competition in today’s utility market to provide the best customer service and reliability to customers.

Hiscall can provide solutions to enhance communication needs, resulting in a better experience.

  • Enhance customer service with call center reporting, agent evaluation and call recording.
  • Automate your customer service with speech recognition interactive voice response technology.
  • Improve image to the community – update Audio Visual equipment in community rooms.
  • Enrich member experience in lobby areas using digital signage.
  • Replace your outdated microwave radio connections with higher speed wireless connections.
  • Modernize your wide area and local area networking to support new capabilities.
  • Allow data mobility for enterprise wireless and BYOD devices.
  • Plan for disaster recovery options for your voice and data.
  • Provide a seamless unified communications solution for all your locations.
  • Prevent/track theft with advanced CCTV technologies.
  • Utilize video conferencing to reduce travel and support field technicians with visual troubleshooting.

 

Click here to view our Utility Industry Solutions flyer.