Hybrid Unified Communications: The Best of Both Worlds

As the person responsible for IT in your company, you’ve likely faced many tough decisions about how to manage your communications technology while meeting the changing demands of your business.  One decision facing many of our customers is the choice between an...

FAQ: Carrier Services

What is a carrier? According to Newton’s Telecom Dictionary, one of the definitions of a carrier is “A company which provides communications circuits.” Put simply a carrier provides dial tone to homes and businesses. AT&T, Comcast and Windstream are all carriers....

UPS Basics: Knowledge is Power

By:  Chuck Culwell An uninterruptible power system (UPS) is the central component of any well-designed power protection architecture. A UPS provides power conditioning and backup power when utility power fails. I recently encountered a power event at my house. A power...

Video-TriVium’s SonicView Call Recording Solution

TriVium’s SonicView Call Recording solution offers businesses several options when it comes to call monitoring.  Need to remember an important detail from that last conference call?  Evaluate call center employees?  Improve customer satisfaction?  SonicView can...