DeWayne Olive, Executive Vice President & CFO, F&M Bank

DeWayne Olive, Executive Vice President & CFO, F&M Bank

“Hiscall, over our almost 15-year relationship, has been consistent, providing responsive, high-quality service. Here’s where a good relationship is invaluable. we place a great deal of trust in who we’re doing business with and what they tell us. Trust is something that develops over time. We have that trust in […]

Three Ideas to Reduce Call Abandon Rates

Three Ideas to Reduce Call Abandon Rates

Call abandon (or abandonment) rate refers to the percentage of calls that are abandoned before the customer speaks to an agent. Long hold times can cause a high abandon rate which leads to lower customer satisfaction and costs businesses money. While it’s not possible to completely eliminate abandoned calls, they […]

Hiscall Technology Showcase Lunch Keynote – Rik Roberts

Plan to attend HTS2016 on September 27th at the Sheraton Music City.  Parking and admission are free.  The event kicks off at 8am and ends at 2pm.  Learn more and register at Hiscall is excited to announce the 8th Annual Hiscall Technology Showcase Lunch Keynote, Rik Roberts. About Rik […]

HTS2016 – Registration open for the 8th Annual Hiscall Technology Showcase

Register for the Hiscall Technology Showcase 2016 here.  Tuesday, September 27th. HTS2016 will be here before we know it and registration is now open!  This year our event takes place Tuesday, September 27 at the Sheraton Music City in Nashville. This will be our 8th annual showcase and we have […]

Hiscall Included on the Nashville Business Journal’s Top Technology Product Firms

We are excited to announce that Hiscall has once again been included in the Nashville Business Journal’s list of largest technology service firms in the Nashville area.  The Business Journal compiles their list by ranking companies according to the number of local area technical employees. View the full list here. […]

Two Ways to Protect Your IT Investment While Leveraging the Cloud

You’ve spent years building a rock solid, reliable and secure communications framework. The business environment today demands that you continue to be smart about your IT investment, delivering the latest technologies within budget. One of the challenges you may be facing is how to maximize your current phone system while […]

Hybrid Unified Communications: The Best of Both Worlds

As the person responsible for IT in your company, you’ve likely faced many tough decisions about how to manage your communications technology while meeting the changing demands of your business.  One decision facing many of our customers is the choice between an onsite (premise) phone system and moving their communications […]

inContact – The Cloud’s Silver Lining

By:  Chuck Culwell Hiscall became a Value Added Reseller (VAR) for inContact in 2015. I have been following inContact as their market penetration has increased the past few years and recently had the opportunity this year to attend their Sales Kickoff and Partner Summit. I am excited inContact has been […]

FAQ: Hiscall Support Agreement

What is the Hiscall Support Agreement? The Hiscall Support Agreement (HSA) is an affordable approach to supporting and maintaining every element of your communications system. A Hiscall Support Agreement won’t tie you down with a long-term commitment and fixed cost makes it very easy to factor into your budget. We […]

FAQ: Carrier Services

What is a carrier? According to Newton’s Telecom Dictionary, one of the definitions of a carrier is “A company which provides communications circuits.” Put simply a carrier provides dial tone to homes and businesses. AT&T, Comcast and Windstream are all carriers. How can Hiscall help with my carrier services? The […]