Blog
Sumner Co. EMS – Customer Success Story
Background Located in Sumner County, TN, the Sumner County Emergency Services Center (ESC) is home to four emergency services groups, all with different staff members and different phone system needs: Emergency Medical Emergency Communications Emergency Management E-911 In 2013, Sumner County Emergency Services began the planning process for moving all […]
Uplands Village – Customer Success Story
Background Tucked into the rolling hills of the Southern Appalachian Mountains, Uplands Village is a 600-acre retirement and assisted living community that is home to more than 300 residents who are supported by 169 service providers. It is a single, large campus with numerous office buildings and living areas […]
SpinetiX Video Wall: Success Story
First impressions are important and the time it takes to make them is critical. A person, on average, takes seven seconds to absorb, digest, and form an opinion. That is seven seconds to make or break it. Traditional forms of welcoming guests like posters are too static and easily ignored. […]
Hiscall Included on the Nashville Business Journal’s Top Technology Product Firms
We are excited to announce that Hiscall has once again been included in the Nashville Business Journal’s list of largest technology service firms in the Nashville area.
F&M Bank Customer Success Story
“Hiscall, over our almost 15-year relationship, has been consistent, providing responsive, high-quality service.” C. DeWayne Olive, Executive Vice President and CFO, F&M Bank Background Who is F&M? State-chartered, community bank Growing 7.5% annually Began the relationship with Hiscall around 1999 F&M Bank is a state-chartered, community bank. Management makes decisions […]
Multi-Location Client Success Story
Background “Who Is This Type of Client?” Multi-location with 30,000+ total users Growing by more than 5% per year Cost savings result of more than $10,000 annually Hiscall has several large, multi location clients. While each customer has individual needs, all have one thing in common – managing continuing expansion without […]
DeWayne Olive, Executive Vice President & CFO, F&M Bank
“Hiscall, over our almost 15-year relationship, has been consistent, providing responsive, high-quality service. Here’s where a good relationship is invaluable. we place a great deal of trust in who we’re doing business with and what they tell us. Trust is something that develops over time. We have that trust in […]
Three Ideas to Reduce Call Abandon Rates
Call abandon (or abandonment) rate refers to the percentage of calls that are abandoned before the customer speaks to an agent. Long hold times can cause a high abandon rate which leads to lower customer satisfaction and costs businesses money. While it’s not possible to completely eliminate abandoned calls, they […]
