by Hiscall | Nov 30, 2019 | Blog, Podcasts
After defining the Voice Spam problem in part 1 of this episode with Mutare, part 2 describes the technical details and requirements of the solution. We continue our conversation with Rich Quatrocchi on Mutare’s enterprise Spam Filter application. Listen to all...
by Hiscall | Nov 20, 2019 | Blog
In just two weeks, the holiday shopping season will be in full swing. No other season impacts so many contact centers across so many markets quite like it. To accommodate the volume of sales, returns, and customer service requests, most businesses will hire seasonal...
by Hiscall | Nov 15, 2019 | Blog, Podcasts
Are robocalls robbing your company of productivity and dollars? Mutare Software joins us on this episode to discuss Mutare SPAM Filter. Part 1 of the conversation defines the problem and quantifies it in lost dollars, lost time, and lost productivity. Listen to...
by Hiscall | Nov 8, 2019 | Blog
Millennials, born between 1980 and 1995, have been workforce rookies for the past 15 years, but there is a new kid in town, Generation Z. Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job...
by Hiscall | Oct 29, 2019 | Blog
Consumers value choice. Whether it is candle fragrances, ice cream flavors, or shoe colors, businesses have to cater to their customers’ demands for options. Customer service is no different. People want a wide variety of choices about how they interact with...
by Hiscall | Oct 25, 2019 | Blog
Hiscall partners with NICE inContact to solve their customer experience goals. These businesses often face high-volume or high-complexity engagement models that involve the configuration and routing of contacts to agents. What is a “contact”, really? The traditional...
by Hiscall | Oct 23, 2019 | Blog
An omnichannel experience – consumers expect it and businesses admit they aren’t great at delivering it, so why aren’t they investing in improving it? True omnichannel experience allows customers to move seamlessly across an organization’s service channels. For...
by Hiscall | Oct 16, 2019 | Blog, Podcasts
Chuck is joined by Hiscall Director of Sales to talk tech news. We talk state of Hiscall sales, Hiscall updates, and industry news, including Avaya and RingCentral partnership and new President & CEO at Mitel. Listen to all Hiscall Technology Podcasts...
by Hiscall | Oct 12, 2019 | Blog
Have you ever heard the saying “the bad guy I know vs. the bad guy I don’t” as it relates to making a change to something new? I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. I’m not sure...
by Hiscall | Oct 10, 2019 | Blog
Sometimes “Customer Experience” feels like a book everyone talks about, but few people actually read. Luckily, the conversation is inspiring and a lot of fun. There’s a rich and vibrant discourse on social media about customer experience and customer service, and so...
