Addressing the Office FAX

Addressing the Office FAX

FAX is one of the oldest communications technologies and still widely used today. On this episode, Tina Caudle discusses Sangoma’s solution addressing FAX for modern communications networks. FAXstation is a cost effective, reliable, and secure FAX over IP (FoIP)...
A CEO’s Vision

A CEO’s Vision

If you take care of customers, the bottom line will take care of itself. Gary Luffman, President & CEO of Hiscall, is our guest on this episode. We discuss Hiscall’s story from his vision to start a new business, its evolution, and plans for 2020. Listen to...
Not Just The Tech

Not Just The Tech

Jim Sevier says, “Technology does not make things better. It only amplifies what is currently happening.” Jim is coach and business consultant. His program “The Coachable” teaches navigating transitions and leveraging technology to be better....
Addressing the Office FAX

Another Device, Another Call

When it comes to business communications devices, one size does not fit all. While the desktop phone may remain the preferred device for business communications, softphone and mobile device usage is increasing. On this episode we explore recent findings related to...
To BICSI or Not To BICSI

To BICSI or Not To BICSI

BICSI certifications are very important to ensure your vendor is current and installing your infrastructure to current standards and codes. On this episode, we talk with Hiscall Director of Operations Lucas Luffman and Operations Manager Joseph Hines. Hiscall’s...
Stop Voice SPAM & Robocalls Part 2

Stop Voice SPAM & Robocalls Part 2

After defining the Voice Spam problem in part 1 of this episode with Mutare, part 2 describes the technical details and requirements of the solution. We continue our conversation with Rich Quatrocchi on Mutare’s enterprise Spam Filter application.   Listen to all...
Bring on the Holiday Rush: Prep Tips for Your Contact Center

Bring on the Holiday Rush: Prep Tips for Your Contact Center

In just two weeks, the holiday shopping season will be in full swing. No other season impacts so many contact centers across so many markets quite like it. To accommodate the volume of sales, returns, and customer service requests, most businesses will hire seasonal...
Addressing the Office FAX

Stop Voice SPAM & Robocalls – Part 1

Are robocalls robbing your company of productivity and dollars? Mutare Software joins us on this episode to discuss Mutare SPAM Filter. Part 1 of the conversation defines the problem and quantifies it in lost dollars, lost time, and lost productivity.   Listen to...
Managing Gen-Z and Millennials in the Contact Center

Managing Gen-Z and Millennials in the Contact Center

Millennials, born between 1980 and 1995, have been workforce rookies for the past 15 years, but there is a new kid in town, Generation Z. Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job...