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How Businesses Can Create Incredible Customer Experience (CX)

How Businesses Can Create Incredible Customer Experience (CX)

Consumers value choice. Whether it is candle fragrances, ice cream flavors, or shoe colors, businesses have to cater to their customers’ demands for options. Customer service is no different. People want a wide variety of choices about how they interact with companies. But what options should businesses offer? Much has […]

The Trifecta of Service Excellence and the Agent’s Reality

The Trifecta of Service Excellence and the Agent’s Reality

Hiscall partners with NICE inContact to solve their customer experience goals.  These businesses often face high-volume or high-complexity engagement models that involve the configuration and routing of contacts to agents. What is a “contact”, really? The traditional example is an inbound phone call.  But in today’s digital-first world, that definition […]

Why Aren’t Businesses Investing in Meeting Their Customers’ Omnichannel Expectations?

Why Aren’t Businesses Investing in Meeting Their Customers’ Omnichannel Expectations?

An omnichannel experience – consumers expect it and businesses admit they aren’t great at delivering it, so why aren’t they investing in improving it? True omnichannel experience allows customers to move seamlessly across an organization’s service channels. For example, a customer could begin a transaction in an online chat session, […]

Tech Talk with Tony

Tech Talk with Tony

Chuck is joined by Hiscall Director of Sales to talk tech news. We talk state of Hiscall sales, Hiscall updates, and industry news, including Avaya and RingCentral partnership and new President & CEO at Mitel.   Listen to all Hiscall Technology Podcasts Here:

The Bad Guy I Know vs. The Bad Guy I Don’t in the Call Center

The Bad Guy I Know vs. The Bad Guy I Don’t in the Call Center

Have you ever heard the saying “the bad guy I know vs. the bad guy I don’t” as it relates to making a change to something new? I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. […]

6 Core Emotions in Customer Experience and Why They Matter

6 Core Emotions in Customer Experience and Why They Matter

Sometimes “Customer Experience” feels like a book everyone talks about, but few people actually read. Luckily, the conversation is inspiring and a lot of fun. There’s a rich and vibrant discourse on social media about customer experience and customer service, and so many thought leaders who are constantly pioneering the ways we think about […]

Digital Customer Service on a Shoestring

Digital Customer Service on a Shoestring

A penny saved is a penny earned, right? That’s certainly true in business, and nowhere more visibly than in small and medium enterprises. The smaller the company, the smaller the budget and the more pressure managers are under to justify every expense. But there are some things no company should […]

Long Live Business Phones

Long Live Business Phones

We continue to read the desk phone is on its way out for businesses. However, we continue to see the number of IP desk phones increasing. On this episode, Lenworth Gordon joins us from Mitel. We discuss the state of desk phones and exciting news for Mitel customers.   Listen […]

SpinetiX: Every Picture Tells A Story

SpinetiX: Every Picture Tells A Story

Devin Hunter, Regional Manager at SpinetiX, recently visited Hiscall. While at the office, he records this episode to discuss SpinetiX digital signage. Every business has stories to share and messages to communicate that better engage with customers, partners, and employees. Listen to all Hiscall Technology Podcasts Here:

Revolutionize Your Faxing

Revolutionize Your Faxing

XM Fax makes sending and receiving faxes easy, secure, and reliable. On this episode we are joined by Rich Bott. Rich is Solution Architect Manager at XMedius. He shares years of experience and knowledge of the Fax industry and the best electronic fax service on the market. Listen to all […]