F&M Bank Customer Success Story

F&M Bank Customer Success Story

“Hiscall, over our almost 15-year relationship, has been consistent, providing responsive, high-quality service.” C. DeWayne Olive, Executive Vice President and CFO, F&M Bank Background Who is F&M? State-chartered, community bank Growing 7.5% annually Began...
Multi-Location Client Success Story

Multi-Location Client Success Story

Background “Who Is This Type of Client?” Multi-location with 30,000+ total users Growing by more than 5% per year Cost savings result of more than $10,000 annually Hiscall has several large, multi location clients. While each customer has individual needs, all have...
DeWayne Olive, Executive Vice President & CFO, F&M Bank

DeWayne Olive, Executive Vice President & CFO, F&M Bank

“Hiscall, over our almost 15-year relationship, has been consistent, providing responsive, high-quality service. Here’s where a good relationship is invaluable. we place a great deal of trust in who we’re doing business with and what they tell us. Trust is...
Three Ideas to Reduce Call Abandon Rates

Three Ideas to Reduce Call Abandon Rates

Call abandon (or abandonment) rate refers to the percentage of calls that are abandoned before the customer speaks to an agent. Long hold times can cause a high abandon rate which leads to lower customer satisfaction and costs businesses money. While it’s not possible...